Frequently Asked
Questions
Answers to the questions we hear most — from how we work and what's included, to pricing, GA4 setup, and your client portal. Can't find what you need? Just ask us directly.
About Growbify
Growbify is a full-service digital marketing agency founded in 2019, offering SEO, PPC, social media marketing, web design, analytics, and more to 150+ brands worldwide.
We work across 20+ industries, from eCommerce and healthcare to home services, real estate, hospitality, and SaaS. See our Industries page for the full list.
Yes — every engagement starts with a free strategy call and audit, with no obligation to sign up afterward.
We respond to all enquiries within 2 hours during business hours, and within 4 hours on weekends — every day, all year round.
Our Process
Book a free strategy call through our Contact page. We'll review your goals, recommend the right service or package, and send a proposal within 48 hours.
Absolutely — most clients combine services (e.g. SEO + web design, or PPC + analytics). See Pricing Plans for bundled packages.
Yes — all monthly services are rolling agreements with no lock-in contract. Cancel any time with 30 days' notice.
You'll get access to your Client Portal, an onboarding form for account access, and a kickoff call with your dedicated consultant before work begins.
GA4 & Analytics FAQ
Our most-asked questions about Google Analytics 4 setup and tracking.
GA4 (Google Analytics 4) is Google's current analytics platform, replacing the older Universal Analytics. It uses an event-based model to track users across websites and apps for a clearer view of the full customer journey.
Most GA4 setups are completed within 3–5 business days, including full testing and verification of every event.
Yes — Shopify and WordPress are our specialisms, including e-commerce event tracking, checkout funnels, and platform-specific plugin configurations.
Yes — if GA4 is already installed, we can audit your existing setup for misconfigured events, duplicate tracking, or missing conversions before recommending fixes.
Property creation, Google Tag Manager setup, key event configuration, e-commerce tracking where relevant, full testing, and a walkthrough of your new dashboard.
Want the full breakdown? See our Analytics & Tracking service page →
SEO FAQ
Most clients see meaningful ranking and traffic improvements within 3–6 months. SEO is a long-term investment that compounds over time.
No — no legitimate agency can guarantee specific rankings, since search algorithms are outside anyone's control. We commit to proven, white-hat strategies and transparent reporting instead.
Keyword research, on-page optimisation, technical SEO, content strategy, link building, and monthly performance reports. See our SEO Service page for full package details.
Paid Advertising FAQ
No — our management fee covers campaign setup, optimisation, and reporting only. Ad spend is billed directly to you by Google, Meta, or TikTok, and we never mark it up.
Google Ads (Search, Display, Shopping), Meta (Facebook & Instagram), TikTok, LinkedIn, and Pinterest — depending on where your customers are.
A flat monthly management fee billed by Growbify, plus your ad budget billed separately and directly by the ad platform itself.
Web Design FAQ
Typically 2–3 weeks for a Launch site, 4–6 weeks for a Pro site, and 6–10 weeks for a full e-commerce build, depending on scope.
Both — we'll recommend the best platform based on your business model, whether that's content-driven WordPress or e-commerce-focused Shopify.
Hosting isn't included by default, but we're happy to recommend reliable providers and help with setup and migration.
Billing FAQ
Bank transfer, PayPal, Stripe (card), Wise, Payoneer, and Binance Pay. See our Payment Policy for full details.
No — monthly services are rolling agreements you can cancel any time. One-time projects are billed as 50% deposit + 50% on completion.
Deposits and monthly fees are non-refundable once work has commenced, but full details and exceptions are outlined in our Terms of Service.
Account & Portal FAQ
Click "Login" in the top menu and select Client Portal — your login details are sent to your email once onboarding is complete.
Yes — the Client Portal supports quick sign-up with Google, Facebook, or Apple, in addition to standard email registration.
Click "Forgot password?" on the login screen and enter your email — we'll send a reset link right away.
We're Happy
to Help
Didn't find what you were looking for? Book a free strategy call or send us a message — we reply within 2 hours.
Social Media FAQ
We handle everything — strategy, graphic design, captions, and scheduling. You can review and approve content before it goes live, or give us full creative control.
Facebook, Instagram, TikTok, LinkedIn, Pinterest, and YouTube — we'll recommend the right mix based on where your audience actually spends time.
Yes — our Growth and Domination packages include comment and DM management to keep your audience engaged between posts.