Payment Policy

Overview

We aim to keep billing simple, transparent, and predictable. This policy covers how and when you're charged, which payment methods we accept, what happens if a payment is late or declined, and how refunds are handled.

Accepted Payment Methods

We accept the following payment methods. Availability may vary slightly depending on your location — your invoice will always confirm which options apply to you.

Any processing or transfer fees charged by your bank or payment provider are the responsibility of the client, unless otherwise agreed in writing.

Currency & Pricing

• All prices on our website and in proposals are quoted in US Dollars (USD) unless stated otherwise.
• We can invoice in GBP, EUR, or AUD on request for select clients — exchange rates are set at the time of invoicing.
• Prices are subject to change for new engagements, but agreed pricing for an active contract will not change without 30 days' written notice.
• Custom quotes are valid for 14 days from the date issued unless otherwise stated.

Invoicing & Billing Cycle

Monthly Retainer Services

• Invoices for ongoing monthly services (SEO, PPC management, social media, etc.) are issued in advance of each billing period.
• Your first invoice is due before work begins; subsequent invoices are due on the same date each month.
• Invoices are sent by email and are payable within 7 days unless otherwise agreed.

One-Time Projects

• Project invoices are issued according to the payment schedule agreed in your proposal (typically deposit + final payment).
• Final files and completed deliverables are released upon receipt of full payment.

Deposits & Payment Milestones

• One-time projects (web design, tracking setup, TikTok/Pinterest setup, branding, etc.) require a 50% deposit before work commences.
• The remaining 50% is due upon project completion, before final files are handed over.
• For projects over $1,000, we may agree a milestone-based schedule (e.g. 30% / 40% / 30%) in writing before the project starts.
• Deposits secure your place in our production schedule and are applied directly against the total project cost.

Ad Spend Billing

For PPC, social media ads, and any paid advertising service, our management fee is entirely separate from your advertising budget.

• Ad spend is billed directly to your card or account by the ad platform (Google, Meta, TikTok, Pinterest, LinkedIn) — we never collect or hold your ad budget.
• You retain full ownership and payment control of your ad accounts at all times.
• Growbify does not mark up, take commission on, or profit from your ad spend in any way — our fee is fixed and transparent.
• You are responsible for ensuring sufficient funds or credit are available on your connected payment method for ad platforms to charge.

Late Payments

• Invoices are considered overdue if not paid within 14 days of the due date.
• We will send a friendly reminder at 7 days, and a formal notice at 14 days overdue.
• Services may be paused if payment is not received within 14 days of the due date, until the account is brought up to date.
• A late fee of 2% per month may be applied to overdue balances at our discretion.
• Repeated late payment may result in a change to payment terms (e.g. moving to prepayment only) for future invoices.

Failed & Declined Payments

• If a card payment fails or is declined, we will notify you and attempt to process it again within 3 business days.
• Repeated failed payments may result in temporary suspension of services until an alternative payment method is provided.
• Any bank fees resulting from failed or returned payments (e.g. insufficient funds) are the responsibility of the client.

Refunds

Our full refund terms are detailed in our Terms of Service. In summary:

• Monthly retainer fees are non-refundable once work has commenced for that billing period.
• Project deposits are non-refundable once work has commenced, but are fully refundable if a project is cancelled before work begins.
• Approved refunds are processed within 10 business days, returned to the original payment method used.

Taxes & VAT

• Prices quoted do not include VAT, GST, or other local sales taxes unless explicitly stated on your invoice.
• Where applicable by law, VAT or equivalent tax will be added to your invoice based on your location and our tax obligations.
• Clients are responsible for any taxes, duties, or withholding requirements applicable in their own jurisdiction.
• Businesses requiring a specific tax invoice format (e.g. with VAT/Tax ID) should notify us before their first invoice is issued.

Chargebacks & Payment Disputes

If you have a billing concern, please contact us directly first at hello@growbify.com — most issues can be resolved quickly without involving your bank or card provider.

• Filing a chargeback without first contacting us to resolve the issue may result in immediate suspension of services.
• We reserve the right to dispute any chargeback we believe to be invalid, providing evidence of work delivered and agreed terms.
• Clients who file unwarranted chargebacks may be declined future service engagements.

Payment Security

We take payment security seriously and never store your full card details on our own systems.

• Card payments are processed securely through Stripe, a PCI-DSS compliant payment processor.
• All payment pages and transmissions are encrypted via SSL/TLS.
• We will never ask for your full card number, CVV, or banking password via email or WhatsApp.

Contact Us

For any billing questions, invoice copies, or payment method changes, please reach out:

This Payment Policy was last updated on 20 March 2026 and is effective from 1 January 2024.