Payment Policy

Overview

Growbify provides digital marketing services on both a monthly retainer basis and as one-time fixed-price projects. Our payment terms are designed to be transparent, fair, and straightforward — no hidden fees, no surprise charges.

Accepted Payment Methods

We accept a wide range of payment methods to make it easy for clients worldwide to pay securely and conveniently.

Monthly Retainer Services

Monthly services include SEO, Local SEO, PPC Advertising Management, Social Media Marketing, and any other ongoing retainer arrangements.

Billing Cycle

• Invoices are issued monthly, in advance, on or around the same date each month.
• Payment is due within 7 days of the invoice date.
• Services for the upcoming month will commence or continue upon receipt of cleared payment.
• Rolling monthly — no minimum contract period unless otherwise agreed in writing.

Cancellation

• You may cancel at any time with written notice (email is sufficient).
• Cancellation takes effect at the end of the current paid billing period — services continue until then.
• No refund is issued for the current billing period upon cancellation, as work will have already commenced.

One-Time Project Services

One-time project services include web design, tracking setup, pixel integration, graphic design, video editing, and all other fixed-scope deliverables.

Payment Schedule

Large Projects (Over $1,000)

• For projects over $1,000, milestone-based payment schedules may be agreed upon in writing before work begins.
• Milestone payments are tied to specific deliverables and approvals as outlined in the project proposal.

Final Delivery

• Final files, access credentials, and completed deliverables are released upon receipt of the final balance payment.
• Work in progress remains the property of Growbify until full payment is received.

Ad Spend Policy

For PPC and paid advertising services, it is important to understand the distinction between our management fee and your advertising budget.

• Our management fee covers campaign setup, management, optimisation, creative, and reporting — paid to Growbify.
• Ad spend is your advertising budget paid directly to Google, Meta, TikTok, or LinkedIn — not to Growbify.
• We never hold, handle, or mark up your ad spend. 100% of your budget goes directly to the ad platforms.
• You maintain full ownership and control of your ad accounts and billing at all times.

Invoicing

• All invoices are issued via email to the billing address provided during onboarding.
• Invoices include a clear breakdown of services, amounts, payment due date, and all available payment methods.
• Payment is due within 7 days of the invoice date unless otherwise agreed in writing.
• If you require a specific invoice format, purchase order number, or billing details, please inform us before the first invoice is issued.
• Invoice queries should be raised within 3 days of receipt. We will respond and resolve all genuine queries promptly.

Late Payments

To ensure we can continue delivering high-quality services, we ask that invoices are paid by their due date. The following applies to overdue invoices:

Refund Policy

Monthly Retainer Services

• Monthly fees are non-refundable once work has commenced for that billing period.
• Cancellation takes effect at end of the current paid period — no partial refunds for unused days.

One-Time Projects

• The 50% deposit is non-refundable once work has started.
• If cancelled before work begins — full deposit refund issued within 5 business days.
• If Growbify cannot complete a project for reasons on our end — a proportional refund for uncompleted work will be issued.

Exceptions

• Refunds are not issued on the basis of dissatisfaction with marketing results, as outcomes are influenced by external factors beyond our control.
• Refunds for duplicate payments or billing errors will be processed within 5 business days of confirmation.

Currency & Taxes

Currency

• All prices and invoices are issued in US Dollars (USD) unless otherwise agreed in writing.
• For clients paying in other currencies, the exchange rate at the time of payment applies. Any conversion fees are the responsibility of the client.

Taxes

• All quoted prices are exclusive of applicable taxes unless stated otherwise.
• Clients are responsible for any local taxes, VAT, or duties applicable in their own jurisdiction.
• If you require a tax invoice or VAT receipt, please inform us at the time of booking.

Payment Security

We take the security of payment information seriously:

• Card payments are processed by Stripe — a PCI DSS Level 1 certified payment processor. We never see or store your card details.
• All payment links are sent over encrypted HTTPS connections.
• We will never ask for your card number, bank password, or sensitive payment details via email, chat, or phone.
• If you receive a suspicious payment request claiming to be from Growbify, contact us immediately at hello@growbify.com.

Payment Disputes

If you believe there has been an error with a charge, or if you wish to dispute an invoice, please follow these steps:

• Step 1: Contact us at hello@growbify.com within 14 days of the invoice date, clearly explaining the dispute.
• Step 2: We will acknowledge your dispute within 2 business hours and investigate promptly.
• Step 3: We will respond with our findings and proposed resolution within 5 business days.
• Step 4: If a billing error is confirmed, a corrected invoice or refund will be issued within 5 business days.

We ask that you contact us directly before initiating a chargeback with your bank or payment provider, as chargebacks can be avoided in most cases through direct communication.

Contact Us

For any billing questions, invoice queries, or payment concerns, please get in touch:

We are committed to transparent, fair, and hassle-free billing. If something isn't right, we want to know about it and fix it fast.