Live Chat Tool for Ecommerce

10 Most Popular Live Chat Tool for Ecommerce

If you are looking for a live chat tool for E-commerce to boost your sales, then it is important to know which one is most popular.

While chatting is something that every eCommerce website should have Live Chat. in particular, can be extremely useful for customer service. Live chat tool for Ecommerce is especially handy for sites with high traffic, as you can use them to provide a much better experience for your customers. There are several different kinds of Live Chat tools available, so it’s important to figure out which one is right for your store.

However, we often don’t know where to start. For example, how can you improve live chat conversations? What tools should you use? This article will cover the key aspects of live chat for e-commerce success and provide specific recommendations for each stage of your business.

What is Live Chat eCommerce?

Live chat is a customer service feature that allows customers to interact with merchants in real-time. This can be used to answer questions, provide support, or handle complaints. This is especially useful for eCommerce websites with a lot of traffic and is difficult to navigate. It can also be helpful for businesses that offer special deals or promotions that expire quickly.

Is Live Chat Necessary For an E-commerce Website?

Oh, man! You won’t believe how this feature works for every type of website. I know some of my friends who made a good profit after applying this feature on their business websites. Not only that, in experts’ opinion, live chat is one of the most needed features for every e-commerce based website. They said this could be extremely helpful when resolving customer issues or providing support. The benefits of live chat eCommerce include:

  • It allows you to interact with your customers in a personal way, which leads to increased loyalty and repeat business. 
  • Reduces the time spent on customer support tasks, which results in increased efficiency and improved customer experience. 
  • Increases the chances of converting leads into customers by providing them with a fast and easy way to solve their problems.
  • Keeps customers happy, which leads to repeat business. 
  • Creates a positive customer experience, which can lead to higher loyalty and word-of-mouth marketing.

How Do I Create a Live Chat on My Website?

Live chat is a great way to engage with your customers. A live chat box can be placed on your website where you can answer questions and provide customer support 24/7.

A lot of websites already have this feature built-in, but if you are looking for something more custom, then there are some tools that will help you create it easily. Honestly, I was in a situation a few years ago where I was looking for the best live chat tool for my business website. At that time, I did a lot of research in order to find the best of the best. Surprisingly I found that there are some common features that every tool provides. But some actually were too good to use and have various features. Wants to know about those? Then below, I am representing my list of the 10 most popular live chat tools for e-commerce.

10 Most Popular Live Chat Tool for Ecommerce in 2023

If you’re looking for a live chat tool to use in your eCommerce website, then there are plenty of tools available. But which one should you choose? Here’s our list of 10 live chat tools that we think are the best and easiest to use.

1| FreshDesk


Let me introduce you to the first pick of mine today. This is one of the most popular live chat tools, and I reviewed it ago as well. Can you guess which one it is? Here I am talking about FreshdeskFreshdesk is the most popular live chat tool for e-commerce. It is a web-based solution that allows users to provide support to their customers via phone, email, and chat. Freshdesk offers a free trial for 14 days. Just use this free trial and then tell me how your experience was?

FreshDesk Features: 

  • Agent Collision Detection: This feature helps you keep track of who is working on what and when, so you don’t have to worry about any conflicts or mistakes. 
  • Canned Responses: This feature allows you to save and reuse responses, so you don’t have to type them again and again. 
  • Shared Ownership: This feature allows multiple people to access and use the same account, which can be helpful if you want to delegate tasks or share information with other team members.
  • Email: You can use email to send notifications, updates, and alerts to your team members easily. 
  • Automatically Suggest Solutions: FreshDesk will automatically suggest solutions for common problems that your team might encounter.
  • Chat: Employees can communicate with each other in real-time through FreshDesk‘s chat interface. This allows for faster response times to questions and issues and improved collaboration between teams. 

2| Tidio


Tidio is another great live chat tool that helps online shoppers interact with merchants to resolve issues and questions related to their purchases. It offers a secure and convenient platform for customers to communicate with merchants, and it allows merchants to easily manage customer inquiries. Overall, Tidio is an excellent tool that will help your business to improve customer service and engagement levels.

Tidio Features: 

  • Chatbot Integration – This allows you to create a chatbot that can be used to help customers with their queries. 
  • 24/7 Support – If you ever have any problems or questions, you can always contact the team for assistance. 
  • Customizable Chat Interface – You can customize the look and feel of your chat interface to make it more user-friendly. 
  • Advanced Search Capabilities – You can easily find the information that you are looking for by using advanced search capabilities. 
  • Automatic Message Forwarding – If someone leaves a message for you, Tidio will automatically forward it to the appropriate person in your team.

3| Hubspot


Well, I couldn’t stop myself from putting it on my top 10 live chatting tools review list. Why? Hey, you know it better. This tool is an all-in-one marketing solution. There are a lot of questions that people ask about the Hubspot live chat tool. Well, then listen.

Hubspot has the best chat platform out there. It allows users to create their own chatbot and have conversations with customers through text or voice. This is a very useful feature because you can get your message across to your target audience without having to talk face-to-face with them. It also helps you keep track of customer feedback and improve your products and services over time. As well as make suggestions for improving the overall experience with your company/brand/product. To know what features you can get by using this, check out here.

4| GetResponse Live Chat


Getresponse is one of the most popular email marketing platforms in the world. The platform provides live chat for email marketing and lead generation, which can be used to generate more leads and sales.

The company also offers other services like webinars, webinars, tracking tools, etc. If you are looking for a complete package, then Getresponse is a great option as it has all the tools that you need to run your business online successfully.

The best thing about Getresponse is that it gives your customers an instant response, allowing them to resolve their issues instantly and with ease. This feature helps in generating sales by providing your customers with a seamless experience while they are on the website of your business. 

GetResponse Features:

  • Autoresponder: Create autoresponders that let your subscribers respond to messages or have a countdown timer on their message. You can also create autoresponders for other purposes. For example, you can create an autoresponder for sending welcome messages to new subscribers or if you are promoting a special offer.
  • Landing Page: Make sales by setting up landing pages in Getresponse where visitors are taken directly to your website without leaving the chat interface. This allows you to increase conversions and makes it easier for customers to buy from you because they don’t need to leave the conversation area of your live chat service. 
  • Webinars: You can also use webinars as part of your marketing strategy by hosting webinars through Getresponse. With all these benefits available in Getresponse Live Chat, it is highly recommended to try it out today.

5| Sendinblue Live Chat


SendinBlue is an email marketing and live chat solution that helps you build your customer database, engage with customers and improve conversions.

With the help of SendinBlue, you can send out emails to your customers. You can also set up automatic campaigns to be sent at specific intervals. This will help you to keep in touch with your customers and let them know about new products or services offered by your company.

It has a really cool feature where you can engage with your customers through live chat on messenger apps like Facebook Messenger or Whatsapp using screen sharing or voice calls. With this feature, you don’t have to worry about who’s looking at what because all conversations are recorded and saved for future reference.

There are lots of additional features like allowing users to sign up for new services, store reviews, order tracking, etc., that makes SendinBlue an excellent tool for any business looking for its own communication channel with its customers. 

SendinBlue Features:

  • Email Marketing: Email marketing is one of the most effective ways to reach your target audience and engage them with your brand. Sendinblue is actually an email marketing tool. 
  • Chat: Excellent way to connect with your customers and build relationships. You can use it to provide support, answer questions, and resolve disputes. You can also use this feature to drive traffic to your website or blog.
  • SMS Marketing: Keep in touch with your customers without having to worry about expensive phone bills. You can send short messages (known as “texts”) that promote your products or services. You can also use SMS marketing to create campaigns that target specific demographics or geographic areas. 
  • Signup Forms: Signup forms allow you to collect information from your visitors directly. This information can be used for future communication purposes (such as sending out newsletters or notifications). Signup forms are an excellent way to increase the number of leads funneling into your business. 
  • Secure Login: Secure login is essential for protecting the privacy of your customers’ data. It ensures that they have a safe and secure conversation when visiting your website or using your services.

6| Help Scout


Let’s now get introduce you to a tool that is different from the above-mentioned tools. Can you guess what I am talking about? Help Scout is a powerful chat & help desk platform that helps e-commerce businesses manage their customer interactions in a simple and efficient way. It offers features such as live chat, email support, ticketing, and community management. 

Help Scout Features:

  • Live Chat: The live chat feature allows customers to talk to a customer service representative directly. This is helpful for resolving issues quickly and efficiently. If you are an e-commerce website owner, then grab it today. 
  • Email Support: Help Scout allows you to respond to customers’ emails in a timely manner. This is great for keeping customers updated on the status of their requests and issues. 
  • Ticketing: This feature allows you to keep track of all the tickets that are open and provides detailed information about each one. So that you can resolve issues faster and better understand your customer’s needs. 
  • Community Management: Help Scout has a great community management feature that allows you to interact with your customers and followers on social media platforms like Facebook and Twitter. Easily build relationships with your followers and keep them updated on the latest news and developments related to your company.

7| Intercom


Intercom is a great tool to connect with your customer and keep them updated on the latest news or offers. Intercom allows you to send messages to customers through their voice or text, which can be helpful in keeping them up-to-date on your company’s latest news or offers. You can also use it to answer questions and queries that customers may have. This is an excellent way to build relationships with your customers and keep them informed about what’s going on at your company.

Intercom Features:

  • Intercom Apps: This feature allows you to integrate Intercom with other apps to create powerful customer experiences. 
  • Intercom Management Tools: Keep track of all your customer data in one place, including contact information, email addresses, and more.
  • Customer Data Tool: This allows you to collect and analyze customer data in order to improve your marketing efforts.

8| LiveChat


Livechat is a chat platform that allows businesses to instantly connect with their customers and provide them with support in real-time. This helps businesses to resolve customer issues quickly and efficiently, which leads to increased customer satisfaction and loyalty. Livechat provides a number of features that make it an ideal customer service platform, including

LiveChat Features:

  • Chatbots – Chatbots are intelligent virtual agents that can help you respond to customer questions in real-time. 
  • Automated Responses – Livechat provides you with pre-written responses to common questions, so you can focus on providing support instead of typing out long replies manually. 
  • Automatic Feedback – When a customer responds to your chatbot, the chatbot will send you automated feedback so you can see how your response is affecting the conversation. 
  • Multiple Channels – You can use Livechat to communicate with customers via phone, email, or chat. If you’re looking for a quick and easy way to improve your customer service experience, then Livechat is an excellent option.

9| LiveAgent


LiveAgent is a popular help desk tool that is used by many businesses around the world. It provides a fast and easy way for customers to contact customer service representatives. Some of the benefits of using LiveAgent include: 

  • It is easy to use and can be accessed from any device. 
  • Has a large user base, so you are likely to find someone who can help you with your problem. 
  • The support team is available 24/7, which means that you can always get help when you need it. 
  • The system is reliable and works well in most cases.

LiveAgent Features: 

  • Ticketing System: Live agent helps to manage and track customer complaints, issues, and requests in one place. You can also create tickets for follow-ups and responses and set up automated callback procedures. 
  • Live Chat: This is an excellent way to interact with your customers directly. You can answer questions quickly and easily and provide support during busy times. 
  • Call Center: If you need to take or make calls to your customers, this is the perfect platform for you. You can assign different agents to different call queues and monitor their performance remotely. 
  • Customer Portal: Great way to keep track of all the information about your customers, including their contact information, account details, and payment history. 
  • Automated Callback: This feature allows you to automatically respond to customer inquiries by phone or email without having to wait on hold.

10| Olark


Hey! Looking for a tool that is budget-friendly and also has a variety of features? Then have a look at this. Olark is a great customer service platform that offers a variety of features to help you manage your customers better. 

Olark‘s live chat tool and customer data tools help you learn from every online interaction. This means that you can see what is working well for your customers and make changes to your marketing strategy accordingly. By using Olark‘s live chat feature, you can keep track of the conversation that is taking place between your customers and agents. You can also see how long each interaction lasts, which questions are being asked most often, and which keywords are being used most frequently. 

This information can help you create better content, design better web pages, and improve the customer experience on your e-commerce website. 

Olark Features: 

  • Live Chat Insights: Olark provides a detailed report on how customers are interacting with your live chat agent. This information can be used to improve your chat skills and better understand the needs of your customers. 
  • Conversations History: This feature allows you to see all the interactions that have taken place between your customer and yourself, including the date, time, type of interaction, and response time. 
  • Email Notifications: If there is a problem with a purchase or any other issue that arises during an online transaction, you will be notified via email. 
  • Order History: You can see all the orders that have been placed through your live chat account, as well as their status and delivery information.

How Do You Know Which One to Choose?

There are many live chat tools available on the market, and it can be not easy to decide which one is best for your business. 

One of the most important factors to consider when choosing a live chat tool is how well it integrates with your e-commerce platform. If you have an online store, then a good option would be a tool that integrates with Shopify or WooCommerce

If you run an e-commerce business without a website, then you may want to consider a tool like FreshDesk or Sendinblue Live Chat. These tools allow you to easily create live chats for customers and manage them from within your account. 

Another important factor to consider is how easy it is to use the tool. Some of the more popular live chat tools are relatively easy to use, while others may require some additional training or assistance from a customer support representative.

Final Thoughts

While there are a number of live chat tools that you can use to interact with your customers, only a few are actually worth the time and effort it takes to set up. In order to help you find the best option for your business, we’ve put together this list of the most popular live chat tools for e-commerce. Which one do you think is best? Let us know in the comments below.

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